Questions
Questions and answers
Short answers to what people ask most. Didn't find yours? Message us and we'll answer.
Contact supportBank card, SBP, crypto and Telegram Stars. You pick one at the payment step.
Link to this answerIn your account, on the overview or in Billing, press Renew. The new term adds to the current one, so paid days aren't lost.
Link to this answerNo, not until you turn on auto-renewal in your account. You can turn it off at any time.
Link to this answerThe refund terms are in the public offer. If something went wrong, message support and we'll sort it out.
Link to this answerHapp. It's available for iPhone and iPad, Android, macOS, Windows, Linux, Android TV and Apple TV; the links are on the Connect page.
Link to this answerIn your account, under Connect: the QR code and a button that adds the key to the app in one tap are there too.
Link to this answerUpdate the subscription in the app and pick another node. If that doesn't help, message us with a screenshot.
Link to this answerIt depends on the plan: from one to ten. An extra slot is 79 ₽ a month.
Link to this answerIn your account, under Devices: press Remove and the slot frees up.
Link to this answerInstall Happ on Android TV or Apple TV and type the short key address from the setup page; no long string to enter with the remote.
Link to this answerNo. We keep no record of visits and sell no data. Only the subscription term, devices and payments are stored; the account doesn't work without them.
Link to this answerPress Refresh key in your account: the old key stops working at once, then add the new one on your devices.
Link to this answerYes, traffic between your device and the node is encrypted. An outsider only sees an encrypted stream.
Link to this answerNothing is charged automatically. Want to continue? Pick a plan and pay. Don't? Access simply ends.
Link to this answerYes. Link Telegram in your account and sign in with one tap, no password.
Link to this answerOn the sign-in page press “Forgot password?” and we'll email you a reset link.
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